Customer Testimonials
Brought car in & waited for it! They spoke to me every step of the way with what was being done & how long I’d be there. Checked up on me & offered me coffee! Fantastic service guy Kenny Smith did great job!
Very friendly and knowledgeable sales associates. Their focus is complete customer satisfaction. Follow up after the sale is excellent.
My appointment was for 9 AM, when I got to the dealership, I realized that I did not have my work computer, which was devastating and would’ve been a huge interruption to my day. The dealership allowed me the opportunity to go back home and get it, adjusting my appointment to 11 AM very last minute.This was hugely accommodating and much appreciated.
Kelly was amazing! Kept me informed on my vehicle. Vehicle was done sooner than expected. Will definitely go back for any other service needs.
Excellent and quick service. Staff were knowledgeable and professional. I recommend using this dealership for your service needs.
The gentleman at the service counter was very helpful. He answered some questions that I had about things on my car that I had not been able to figure out. He was very patient and knowledgeable.
Great communication!
Sam was great to work with and he got us into the car we wanted pressure-free. It was a wonderful experience.
Cameron is an honest, courteous, and professional salesman who I would highly recommend! The entire experience at Vision Kia in Canadaigua was first class and I look forward to doing business with them again in the future.
Friendly service. Always keeps you informed as to how the service is going. They always let you know what needs to be done before it is taken care of.. all pluses. But I wish they would do something with the phone system!
Everything went fine with the appointment. 4 stars because it took much longer than expected
Always have a good experience with Vision Kia very friendly customer service and very nice atmosphere
Easy straight forward and I got what I wanted easiest time I ever had buying a car
Very friendly done in a decent amount of time no vacuuming done as bill says complimentary vacuuming
Staff was very helpful. Tried to help solve my issue. I will most likely use their help again
Outstanding. Kelly Bailey was extremely helpful, very personable, took care of me in a timely manner.
The service was prompt and the staff were polite and friendly. Also, the waiting room and rest room were neat and clean.
Ashley Nickles and Chad are by far the most empathetic service staff i have ever had the opportunity to work with. The technicians are brilliant and all very handsome. The parts department kept a smile on my face during my whole visit. I will definitely be back and highly recommend.
Cody Jensen was our sales guy. He was able to move us into a new Kia Carnival EX 2025 from our old Kia Carnival LXS 2022 at a price that made it possible. We have 2 kids and twins on the way. 4 kids under 4 soon. The features in the EX are better for these newest additions to our family.
Very helpful they look out for the customer. I feel they go the xtra mile
Very professional and trustworthy. I have never been disappointed with their services.
Kai Canandaigua was a pleasure to deal with. They were very friendly and thorough. The service was done on a very timely manner.
Kelly was great!!She was responsive and answered all of my questions. After calling 2 other Kia dealerships, she was the only one that was willing to help us with the issue that we were having. For that reason, we drove an hour to have our vehicle serviced by them. I will continue to do so moving forward!
Prompt, courteous and fairly priced routine service. Well done.
Excellent service. Friendly and proactive. Came up with a good plan, and keen enough to notice my inspection was due and updated at no charge. Appreciated the service. Will come back.
We had acoupon for a free oil change that YOU gave us, brought our car in for routine service and you would not accept the coupon!!!!!
Canandaigua had the best service dept love all of them and very knowledgeable and helpful
Sam was very responsive to my questions, and needs during the back and forth of making actual deal.
Online doesn’t work and don’t return phone calls a problem plague every industry since Covid
Convenient location. Richard was a great salesperson. Keep him around. Thanks for the new Soul.
Great experience identifying, test driving and discussing purchasing/leasing options with the team. Reasonable back and forth pricing negotiations to get the best value, for both parties.
Really great team of people. Made the process of a new lease so quick and easy
Employees are friendly and professional
Sam M was a great salesman, not pushy and very knowledgeable.
Expensive but great service, really all and all good experience. Thanks much! Would come again!
Process took too long, alot of unnecessary waiting for paperwork, watching a video to push extended warranty
Clean, helpful. It is great to get to know the service providers. They are always friendly and knowledgeable.
Service counter staff was friendly and helpful. Arrived at 12:35 for a 1pm appt for an oil change, tire rotation, and three recall items. Prices reasonable and comparable. Waiting area was comfortable with snacks, water, and coffee (passed on the coffee as it smelled burnt) available. Restrooms available and close to waiting area. A loaner car would have been nice so we could have gone somewhere during our wait. We were there until 3:45 waiting on a software update for one of the recall items to finish. After a couple hours it was only 1/4 done so we didn’t complete the process ...
They got me in and did the work in a timely manner and explained it very well
They are pretty good but not without their mistakes here and there which are correctable.
I was very satisfied with the service and the way I was treated. After checking out my tires they installed my seat covers for free. I was very pleased.
Excellent service department!
I’m not sure of her name, but the lady who helped me was the sweetest. She first told me about my rhinestone ring around my push to start button and how those have been causing cars not to start so I took that off , then I couldn’t figure out my Kia connect and my original sales man told me I did not have remote start or anything , well the lady who helped me got it working through Kia connect. It was fast and my car drives great. Thank you guys!
Great attention to details. And solved a tricky splash guard problem. Follow up with service rep was friendly and informed.
Great experience! Good trade value. Unfortunately Kia doesn’t have a truck. Found my Toyota truck out of town with amazing trade deal and discount.
Very nice place and amazing service. Jean was amazing and really took his time explaining everything. Would 100% recommend.
Staff is amazing, Jean and Heidi are very nice to work with. Definitely coming back when my lease is done.
Jean was incredibly helpful and made the entire process seamless. He was professional, honest, and made sure I felt confident with my purchase. His customer service exceeded my expectations. I highly recommend Jean to anyone looking for a smooth and enjoyable car-buying experience!
Jean made the car-buying process quick and hassle-free. He was professional, responsive, and made sure everything was handled efficiently. I really appreciated his friendly and helpful attitude.
These people are amazing, and the atmosphere is super friendly. I am not a numbers gal, and John from finance really helped me understand the finance part of the purchase. Would definitely recommend coming to see him!
Jean went above and beyond to make the car-buying process smooth and enjoyable. His professionalism, attention to detail, and friendly approach made all the difference. I’m extremely satisfied with the service and highly recommend Jean to anyone looking for a great experience!
Jean was incredibly helpful and made the car-buying process simple and stress-free. He was professional, transparent, and made sure everything went smoothly from start to finish. I appreciate his dedication and highly recommend him to anyone looking for a great experience!
Jean made the car-buying process easy and enjoyable. He was friendly, honest, and always available to answer my questions. I appreciated his attention to detail and willingness to go the extra mile. If you're looking for a hassle-free experience, I highly recommend working with Jean!
Jean was fantastic throughout the entire car-buying process. He was attentive, knowledgeable, and made sure I felt confident in my decision. His professionalism and dedication to customer satisfaction truly stood out. I couldn’t be happier with my purchase, and I highly recommend Jean to anyone in search of great service and a smooth experience!
Jean made my car-buying experience smooth and stress-free. He was professional, patient, and incredibly helpful throughout the entire process. He answered all my questions and guided me every step of the way. Thanks to his outstanding service, I found the perfect car. Highly recommend him to anyone looking for a great buying experience!
Good value and good people to work with. I had a good experience and would reccomend
I had a great experience, especially with Richard helping us getting the car I love. Thank you!
nice waiting room good service
Went in for a free inspection because I bought the car there .the service team told me I needed $1600 worth of new tires and repairs. I only have 28,000 miles on the car. including front brakes, alignment: and coolint flushed out. I was upset and took it to my local mechanic. After he inspected the car, he told me this is a crack of bull. My tires had at least 5 to 10,000 more miles on it. My front brakes were in good shape and he never heard of a coolant Being flushed out in a 2019 car. Some free inspection that was. I ...
Very thorough, professional, helpful, respectful, keep customers informed. It's almost like dealing with family.
I received paperwork stating I needed services that I had just had done. They said I need new tires soon when my tires have less than 5000 miles on them. They said my car has 93000 miles when it actually has 103500. When I asked to have this corrected she became flustered and tried to take back the paperwork they gave me stating all this. I did appreciate the complimentary but my suspicions are now aroused.
Sam did a great job showing us the vehicles and explaining the differences between them so I could make the best choice for me. Sam made the process very easy and relaxed. I did not feel pressured and was able to get the best car for myself. I am enjoying my 2024 Wolf gray Telluride!!
Always friendly and efficient clean,attentive,always offers upgrades,offers courtesy cars while you wait
Very satisfying experience, on time, explaining any issues, setting up next appointment, good attitude and friendly
I continue to be amazed at the personalized service and quality of the work. Exceptional
We were leaving for a family trip for our daughter’s 6th birthday and unexpectedly my gas cap wouldn’t open because the latch was broken. We went straight to the dealership and they helped us immediately. They were all kind to our family and made sure everything was fixed before we left. We really appreciate the last minute help in this situation and due to their quickness and effectiveness we were able to leave for our trip and enjoy the rest of our day! Thank you Kia Canandaigua team!
Always friendly and work gets done in a timely matter. Responsive to questions and attentive
Vision Kia has been absolutely wonderful to work with since day 1! We just had our first service appointment and everything went great!
Great customer service! I was able to get a loaner car, while mine was being serviced.
Easy to work with and they know what they are doing. Great customer service as well.
Adam was very knowledgable and presented very well. My wife and I enjoyed working with him.
Very good and helpful. Always have a good experience with them. Thanks for you do on my car
Very good experience. Service and state inspection all completed in less than an hour. Only complaint is inability to ever speak with anyone when calling the service department. It’s all voicemail.
The customer service and efficiency was excellent. They finished the job quickly and answered all of my questions.
The service was quick and employees were very nice. I appreciated all the help that was provided.
Kelly did a great job trying to help me out. I do wish they had told me I didn't need the auxiliary battery before they ran the diagnostics. But overall they are always great!
the service was quick, done right, just what i expected from this 4 star dealer.
Adam was very personable and I am so grateful to have worked with him in getting myself my FIRST new car. All my cars have been hand me downs from family so this process was initially ver scary. Adam made things very clear and easy for me to understand and worked with me and the many obstacles that came along the way. I would recommend Adam to anyone looking for a new car at Kia Canandaigua!
Came in for one recall, service department found 3 additional recalls and managed to complete all 4 during my visit. Staff took the time to explain everything to me and has everything completed in a timely manner. I would rate my experience as OUTSTANDING>?
Prompt, courteous , professional and friendly service You shouldn’t ask me to write a minimum of 15 words. I gave an excellent review in just 6 words.
The only problem was the 3 and 1/2 hour wait - to be told that a part would be ordered, and we would need to come back.
Great experience. Adam was efficient and had a great vibe. I had to bring my toddler and she loved the free snacks. An employee even blew up some balloons to help entertain her which was really appreciated.
Outstanding service
Service done in time stated. Friendly staff and informative. Only drawback was no coffee in pot.
Polite and courteous. I was just given a piece of paper. He held the door open
Very helpful and honest with issues with vehicle. Will recommend their service and dealership in the future.
Great service and information upon arrival. Time quoted to do the service was actually shorter than anticipated. This is the 3rd Kia we have purchased from Vision Kia Canandaigua. We have no reason to go elsewhere.
Very professional, very friendly atmosphere.
Salesman was friendly. Service was fast. Finance Manager friendly and informative. Great deal was received
My appointment was very easy the service was great the people were very courteous and I was very satisfied
Dealership was very friendly. Service was fast .Did a great job and informed me of needed service.
Liked the salesman Sam M. Not impressed with being forced to watch a warranty video and wb checking on why there was no option for me to sign a waiver Not to view this.
Once I was able to get someone to answer the phone to make an appt. All good
Sam Montesano was extremely helpful. He provided a great deal of details regarding the vehicle
